1. If you are experiencing technical issues, please search the Archive section of the Horus ePortfolio Support Site in the first instance - there is a "Search" box at the top of this page. The answer to your question may already be here and you may not need to wait for us to resolve your issue.
2. If you cannot find the information you need here, you can email the Archive Helpdesk. For a faster response from the Archive Helpdesk, please include as much of the following information as you can in your email:
- Have you logged in to the Archive before, or is this your first attempt at logging in?
- Which browser (and version) are you using? (e.g. Chrome, IE9, etc.) Use WhatsMyBrowser to check if you're not sure.
- Do you know the email address you’re registered on the Archive with? Specify email address if so.
- Have you received an error message? If so, what steps had you taken before you got the error message? What does the error message say?
• Include screenshots of what you saw/are seeing.
We respond to all Helpdesk requests we receive, so if you have not received a response within at most 1 week, please check that you have sent your query to the correct email address.